Terms and conditions for ticket purchase to events / training / courses.
Where the term 'event' is used below, it also refers to 'training days', 'training courses' or any other training we make available.
Your use of this site is subject to the following terms and conditions. Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of venue or event time).
Customers are advised to check their purchase upon receipt. Very occasionally, an event may need to be cancelled or postponed by us or a venue for a variety of reasons. Venues are also subject to change. As soon as we are notified of any amendments we will contact all customers by email and by phone if it is urgent.
If the event has been cancelled, you will be entitled to a face value refund, as the booking and transaction fees are non-refundable. If an event is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The letter or email will contain details on how to obtain this refund, or you can contact us via email@example.com for more information. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Be Inspired Films or it’s promoters cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
Please note, in the event of an event being cancelled or postponed, Be Inspired Films or it’s promoters cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Be Inspired Films would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase. We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
Still confused? Then contact Be Inspired Films / VideoKnowHow Customer Services at firstname.lastname@example.org